Informationen zur Anzeige:
Senior User Experience Manager (m/f/d) New Digital Medial - limited for two years
Bad Homburg, Waltham (USA)
Aktualität: 06.04.2024
Anzeigeninhalt:
06.04.2024, Fresenius Medical Care
Bad Homburg, Waltham (USA)
Senior User Experience Manager (m/f/d) New Digital Medial - limited for two years
Driving clinical application collaboration
Serves as a «customer relationship manager» point of contact with external partners (e.g. hospitals, ICUs, HCP) to monitor emerging trends in clinical practice; communicates that information to project teams in a form that is concise and understandable for technically oriented non-clinical staff
Establish a peer-to-peer relationship with users in KOL clinics / ICUs and runs «co-creation user panels» and «nursing advisory boards»
Provides clinical application guidance to internal teams CCI & venture teams
Enabling new technologies and digital media for Critical Care
User Research activities in regards of new technologies
Stakeholder Management and generating outputs and content e.g. AR training applications for CC systems
Support for the Training Center Application in regards of video production if required
UX research on a global level
Technically proficient subject matter expert on Critical Care (CC) clinical applications and workflow
Responsible for keeping current on new developments in CC
Serves as a generalist, providing support regarding clinical use and workflow considerations across projects
Identifies unmet clinical needs and works to identify and guide potential technical solutions and collaborations, e.g. by context and workflow analysis
Define and develop KPIs to measure customer satisfaction and user experience in combination with our systems and services
Driving competitor research and classification
Assess the Human Centered Design Quality in regards of: User Experience, Usability incl. Accessibility (red / green weakness, visual impairment (age-related) of own and competitor devices
Advisor for Clinical & Workflow Benchmarking of competitors and internal products
Comparison of existing products and competitors in regards of user goals and tasks, efficiency, UX Topics, user expectation, future trends
General
Applies persuasion to change the thinking of and/or gain acceptance from others in sensitive situations while maintaining an effective working relationship
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise
Mentor team members as needed with therapy and clinical applications / interactions
University degree in the field of science, engineering, or alternatively dual vocational training in the technical or nursing field followed by several years of experience of professional experience
Several years of clinical ICU experience
Several 5 years of medical device industry
Profound medical / clinical Knowledge
Basics in Requirement Engineering knowledge, Usability Engineering Management and Process Analysis
Internationally recognized as a subject matter leader within the industry and the scientific community, maybe also leading the functional agenda
Ability to mine scientific literature and databases
In-depth project management understanding and the ability to choose useful methods for application in his working environment
Ability to identify and manage relevant stakeholders
Took part and gained experience in managing some complex projects
Willingness to travel locally and globally
Fluent in English
Berufsfeld
Standorte