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Service Manager Contract Applications (m/f/d)
Düsseldorf, Wuppertal
Aktualität: 07.08.2022


07.08.2022, Vorwerk Services GmbH
Düsseldorf, Wuppertal
Service Manager Contract Applications (m/f/d)
Responsible for whole application lifecycle and service management Setup and maintain support model with external suppliers for shared business applications Adhere to Contract management, service level agreements, service measurements and service quality Collaborate and manage stakeholders (business, IT, external partners, countries and management) Process incident problem, change management and request fulfillment in collaboration with partners Comply with governance and guidelines in the area of service management and service strategy Work on service design and service catalogue based on application portfolio Manage application service transition topics (change and release management activities)
Master's degree in information technology or comparable qualification Foundation certificate in ITIL process management methodology +1 year experience in service and application management English: Fluent Business level Bonus point: Adyen, Uniserv, Adobe Experience Manager (AEM), SAP backend systems (ERP, CRM) and Customer Data Cloud (SAP CDC) Ability of open and clear communication with business partners, external service providers and internal organization International experience in different regions, functions and cultures is essential Ability to work in large and heterogeneous teams



Service Manager Contract Applications (m­­/­­f­­/­­d)

Düsseldorf, Wuppertal