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Trading IT Service Manager (f/m/d)
Aktualität: 03.09.2021


03.09.2021, EnBW Energie Baden-Württemberg AG
Trading IT Service Manager (f/m/d)
Own, maintain and improve the IT Service Management processes within EnBW Trading IT and maintain alignment with EnBW IT- Service Management Manage the day to day operating of the desk including members from the wider virtual service desk team Train, coach, and mentor Service Desk Analysts. Build/obtain training material for the team. Interact with internal and external teams Provide data and reporting of KPI's and trends as needed. Chair the service review meetings to drive Problem Management and develop strategies for improvement Develop and manage the event monitoring solution to improve issue visibility and resolve critical issues in a timely manner
Demonstratable experience of owning, adapting and operating ITIL processes and tools in an energy trading or similar environment Experience of working in an agile work environment and using tools such as Azure DevOps and or Jira ITIL Certificated (V3 or above) A working knowledge of trading and ideally energy trading would be an advantage Computer Science degree, IT training or equivalent IT certification(s)