Head of Billing / Client Billing Delivery Lead (m/f/d)

80331 München
13.08.2019

Daten dieser Anzeige

Job-ID: 010960043
Head of Billing / Client Billing Delivery Lead (m/f/d)

State Street Bank International GmbH

Germany

https://statestreet.wd1.myworkdayjobs.com/Global/login?redirect=%2FGlobal%2Fjob%2FMunich-Germany%2FHead-of-Billing---Client-Billing-Delivery-Lead--m-f-d-_R-622807-1%2Fapply%3Fsource%3DJobware

Responsible for the management, delivery, governance and oversight of the billing operations for SSBI Managing the onshore oversight team of 10-15 staff in different locations, ensuring high quality delivery of offshored billing operations Managing the relationship and delivery of the offshored billing hubs of 30-40 operatives across India and Poland locations Multiple stakeholder engagement Ensure adherence to all SLAs and KPIs Ensure strong root cause analysis and effective remediation management and closure discipline are followed and remain an integral part of the operational mind-set Regular review and enhancement of the risk and controls framework Propose, drive and implement strategic solutions Play an integral part in the design and implementation of a new global billing platform

Grow your career at State Street From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. We're a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets. For us, success comes from the impact our employees have - on our clients, our communities and each other. We're committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street. For the Finance department in our company State Street Bank International GmbH in Munich we are looking for a Head of Billing / Client Billing Delivery Lead (m/f/d) with immediate effect - Job ID R-622807. The State Street Bank International GmbH (SSBI) Head of Billing / Client Billing Delivery Lead will report to the EMEA Client Billing Delivery Lead. This will be a critical role managing the overall billing operations for SSBI and its branches and being a member of the Global Billing Operations senior management organisational structure. The role will play a critical and leading role in the offshore/onshore operating model. The role will also include taking the lead in the management and on-going development and enhancement of an EMEA wide Operating Model which will include creating and building a Hub & Spoke model, in order to achieve efficiencies, resiliency and scalability. Major Responsibilities Responsible for the management, delivery, governance and oversight of the billing operations for SSBI Managing the onshore oversight team of 10-15 staff in different locations, ensuring high quality delivery of offshored billing operations Managing the relationship and delivery of the offshored billing hubs of 30-40 operatives across India and Poland locations Multiple stakeholder engagement Ensure adherence to all SLAs and KPIs Ensure strong root cause analysis and effective remediation management and closure discipline are followed and remain an integral part of the operational mind-set Regular review and enhancement of the risk and controls framework Propose, drive and implement strategic solutions Play an integral part in the design and implementation of a new global billing platform Education, Experience and Skills Successfully completed Bachelor and/or Master degree in Finance, Business Administration or similar Many years of extensive experience in the financial services sector, preferably fund administration and custody Extensive experience in managing an off-shored operating model and in collaborating with teams in different countries Leadership experience and ability to manage teams remotely Proven track record in change management Strong finance and accounting knowledge Excellent IT knowledge and proven experience implementing databases and customized standard software solutions Fluency in German and very good English skills, additional European languages beneficial Strong project management and analytical skills Excellent organisational and leadership skills Proven ability to drive timely execution Proven interpersonal skills at all levels of a large and complex global organization; demonstrated success at building relationships and collaborating across organizational boundaries Application Apply Explore opportunities at statestreet.com/careers

Unternehmensführung/ Management

Finanzdienstleistung/ Versicherung

Banken/ Finanzdienstleistungen

Sonstige Branchen

Bereichs-/ Abteilungs-/ Gruppenleitung

Vollzeit

80331 München