Operations Specialist (m/f/x) Division Customer Management

85609 Aschheim, 80331 München
22.11.2018

Daten dieser Anzeige

Job-ID: 009186357
Operations Specialist (m/f/x) Division Customer Management

Wirecard Technologies GmbH

Germany

Perform deep analysis of incident tickets, including review for completion, attempt to reproduce and provide initial response to requester Investigate/ Research in DB and log files with read-only access Classify tickets and assign them to the appropriate team Recognize patterns in tickets which could indicate a broader issue and bring this to the attention of the application teams Coordinate completion of trouble tickets across all involved teams in a timely manner to meet SLAs Ensure that team members follow best practices when using the ticket tracking system Conduct user administration of customer accounts as well as production support for live customers within ticket system and answer questions regarding product behaviour Keep customers and the stakeholders informed throughout the set up lifecycle Send out incident notifications and update customers' incident system as well as monitor the SLA of the incident and escalate tickets within SLA Consult with Application Engineers and Business Analysts to resolve issues

Operations Specialist (m/f/x) Division Customer Management The company Become a part of Wirecard Would you like to work for an international FinTech company and play an active role in shaping the future of payment? In that case, we look forward to you joining our team as we are constantly on the lookout for dedicated, talented people who share our vision. As a software and IT service provider listed on the DAX of the Deutsche Börse, Wirecard AG, based in Aschheim near Munich, is one of the globally leading independent providers of outsourcing and white label solutions for payment innovations. Wirecard Technologies GmbH combines the technology of our products and solutions. Wirecard Technologies GmbH's team members develop and promote our software of the future, to meet the needs of paying customers worldwide, to fulfill our product lines and to develop the IT infrastructure. To strengthen our team in Aschheim/Munich we are seeking to recruit an Operations Specialist (m/f/x) Division Customer Management Your Duties Perform deep analysis of incident tickets, including review for completion, attempt to reproduce and provide initial response to requester Investigate/ Research in DB and log files with read-only access Classify tickets and assign them to the appropriate team Recognize patterns in tickets which could indicate a broader issue and bring this to the attention of the application teams Coordinate completion of trouble tickets across all involved teams in a timely manner to meet SLAs Ensure that team members follow best practices when using the ticket tracking system Conduct user administration of customer accounts as well as production support for live customers within ticket system and answer questions regarding product behaviour Keep customers and the stakeholders informed throughout the set up lifecycle Send out incident notifications and update customers' incident system as well as monitor the SLA of the incident and escalate tickets within SLA Consult with Application Engineers and Business Analysts to resolve issues Your profile University Degree in Information Systems or any related field Experience in understanding the needs of customers (service oriented) and the ability to communicate clearly and professionally, by telephone and in written form Experience with Java and java-oriented frameworks such as Spring, GWT and Bootstrap Understanding principles of REST, web and messaging services, life cycle principles Profound knowledge of Microsoft Office products in order to create high-quality documents and presentations Knowledge in SQL and ITIL process Industry knowledge (payment/ banking solutions) is a plus Ability to understand new topics quickly, grasp complex dependencies between multiple systems and make decisions accordingly Excellent communication skills in English, German is a plus Affinity to customer satisfaction and solution-driven attitude to work What we offer Challenging and diverse tasks with scope for introducing your own ideas and experience An excellent working atmosphere in a highly-motivated and successful team with an international company culture Further professional and personal development at one of the world's leading providers of payment processing An attractive salary as well as long-term prospects and being part of a successful company that is growing strongly. A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events Your application Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen. Have we awakened your interest? If so please use our short online form to send us your application. Wirecard Technologies GmbH Ms. Julia Heilmann Phone: +49 / 89 / 4424-191274 Einsteinring 35 85609 Aschheim APPLY NOW  > www.wirecard.com         

Projekt- und Produktmanagement/ Qualitätsmanagement

IT/ Softwareentwicklung

Kundendienst/ Service

IT/ Software

Projektleitung/ Stabstelle/ Spezialist

Angestellter/ Fachkraft

Vollzeit

85609 Aschheim

80331 München