Product Support Specialist, EMEA (m/f/d)

69115 Heidelberg, 69120 Heidelberg
11.10.2019

Daten dieser Anzeige

Job-ID: 011385844
Product Support Specialist, EMEA (m/f/d)

Bausch & Lomb GmbH

Germany

Doris.Volkwein@bausch.com

Provide effective hardware, software and consumable troubleshooting assistance to business units, distributors and customers, via phone and email. Assist business units with Solta product repair advice including field and depot repair. Document all support activities (cases) in the Product Support database Manage all details of a case from start to finish, ensuring effective and timely resolution, case closure and customer satisfaction. Identify and escalate reliability issues and trends to manager team for immediate action or for future improvement. Learn all product support processes and identify opportunities for process streamlining and improvement. Develop and help implement strategies to increase customer satisfaction. Perform special projects as directed by manager. Coordinate and work closely with other teams and departments.

  Bausch + Lomb is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world - from the moment of birth through every phase of life. Our mission is simple yet powerful: Helping you see better to live better. As a part of Bausch Health the company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products. Solta Medical is a global leader in the aesthetic energy-based device industry, providing innovative, effective solutions for our partner and patients. Our integrated multi-disciplinary approach covers unique expertise both in specialized areas of focus and in evolving cross-functional capacities. Based at our surgical production site in Heidelberg, Germany we are looking for Solta Medical (www.solta.com) for an experienced   Product Support Specialist, EMEA (m/f/d)   Key Responsibilities: Provide effective hardware, software and consumable troubleshooting assistance to business units, distributors and customers, via phone and email. Utilize, FAQs, Solution Scripting Guides and Knowledge Bases. Assist business units with Solta product repair advice including field and depot repair. Document all support activities (cases) in the Product Support database Manage all details of a case from start to finish, ensuring effective and timely resolution, case closure and customer satisfaction. Identify and escalate reliability issues and trends to manager team for immediate action or for future improvement. Learn all product support processes and identify opportunities for process streamlining and improvement. Develop and help implement strategies to increase customer satisfaction. Perform special projects as directed by manager. Coordinate and work closely with other teams and departments.   Requirements: BSc in Economics/Science/Languages or comparable education / development Two years' previous product support call center / customer service experience, preferably in a medical device environment. Multilingual, fluent Italian, German, English highly desirable Exceptional customer communication and customer care skills. Excellent technical, analytical, interpersonal, verbal, organizational and communication skills. Advanced computing skills Structured and thorough work attitude Bausch + Lomb offers a competitive salary, an international team within a renowned pharmaceutical global player and the professional advantages of an environment that supports your development and recognizes your achievement.   To apply for this position, please send your CV and covering letter in English to Doris.Volkwein@bausch.com

Vertrieb/ Verkauf

Gesundheits-/ Sozialwesen/ Medizin

Angestellter/ Fachkraft

Vollzeit

69115 Heidelberg

69120 Heidelberg