Senior Customer Success Manager (m/f/x) Frankreich


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Senior Customer Success Manager (m/f/x) Frankreich


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Job Description
As the world's leading crowdtesting provider, Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location.
Applause?s testing solutions ensure digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can ? via its technology platform and our uTest brand, a managed global community of over 500,000 on-demand digital experience experts.
Thousands of companies of every size ? including Google, BMW, Adidas and Renault? rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers.
For our EMEA office in Berlin we are currently looking for a:
Senior Customer Success Manager (m/f/x) France
Your responsibilities:
- Lead and manage multiple (approx. 10) customer projects for French customers (Web, Mobile and IoT).
- Build a long-term relationship and become a strategic advisor to the customer for the Applause testing solutions.
- Act as the first person of contact for our clients? QA and Product Managers during the projects.
- Monitor the project progress / success and make sure that we meet deadlines, reach milestones and fulfill service expectations.
- Maintain high customer satisfaction, prevent churn and drive conversion rates as well as up- and cross-selling.
- Cooperate with our Testing Services team and sales unit to implement customer requests and feedback and establish best practices.

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