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Service Manager - Supplier & Integration (m/f/d)
Aktualität: 27.07.2021


27.07.2021, Vorwerk Services GmbH
Service Manager - Supplier & Integration (m/f/d)
The IT Service & Supplier Manager is responsible to manage a set of partly outsourced Global Infrastructure IT Services throughout their lifecycle from introduction until retirement, by: Minimizing business risks upon go live. Ensuring stable operations and support from day one. Supervising end-to-end performance and compliance with agreed Service Level Agreements (SLAs). Ensuring value for money by driving service adoption and cost optimization (e.g. through automation). In the capacity of Process Manager, the Service Manager is responsible for The process design, Process rollout, Measurement and enforcement of process adherance, as well as Continuous improvement of at least one of the abovementioned processes
KNOW-HOW, TECHNICAL SKILLS AND Successfully completed university degree in Computer Science, Engineering, or other equivalent technical disciplines At least 3 years' experience as service manager providing IT services Knowledge of service management frameworks (e.g. ITIL, CobiT) - ideally ITIL® foundation certified Experience in the management of external/internal Suppliers Understanding of IT Technologies English language, French or Italian might be a plus Good communication, facilitation and negotiation skills Structured working mode Good analytical skills Escalation Management Desirable: Intercultural competencies with experience in international collaboration