City Manager - Hive / Scooter Operations (m/f/d)


Daten dieser Anzeige

City Manager - Hive / Scooter Operations (m/f/d)


We are looking for a City Manager (m/f/d) to join our team in Hamburg. If you have the drive and you want to gather experience in a fast-paced, international work environment, we want you to help us shape the future of our Operations Team.

Your Responsibilities and Stakeholders
Take full ownership of hive’s scooter business and drive execution to increase customer base, rides and revenue in a dynamic and highly competitive environment

  • Provide best-in-class fleet operations in Hamburg, managing all facets of local operations and optimize for efficiency and utilization of hive scooters
  • Build up, lead and coordinate a local team
  • Promote measures to prevent and mitigate accidents 
  • Analyze data, identify trends and own all strategic operational KPIs
  • Manage daily logistics routes and vendors and ensure a smooth and robust maintenance operation in collaboration with HQ
  • Ensure our fleet is charged, maintained & redistributed and respond to customer service complaints
  • Decide on preferred location hotspots to deploy and maximize fleet utilization
  • Troubleshoot and fix potential scooter issues or raise issues when necessary
  • Be the POC for customers, authorities, partners and press 
  • Collaborate with our group functions such as marketing, growth, public affairs etc. 

Your Skills to Share and Develop

You share a passion for sustainable transportation and micro-mobility solutions that empower local communities

  • You think like an entrepreneur and you make things happen
  • 5+ years of operations management experience
  • Excellent people skills to lead, inspire and guide the team
  • Multi-tasking skills - Switching hats during daily operations
  • You are an outgoing relationship-builder
  • Experience in a startup or other fast-changing environment is a big plus
  • Fluent in English and German (other European languages are a plus)

Diversity & Inclusion
At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.


The FREE NOW Group is the multi service mobility joint venture from Daimler and BMW.

It consists of the services FREE NOW (9 European markets), Beat (5 Latin American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets). Summed up, those services currently attract 41 million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in Latin America. In total, more than 2.200 employees in around 35 offices work for the services of the FREE NOW Group, which is led by CEO Marc Berg.

Kundendienst/ Service

IT/ Software

Bereichs-/ Abteilungs-/ Gruppenleitung