Cloud Solution Architect Manager – Intelligent Cloud

München
29.05.2020

Daten dieser Anzeige

Cloud Solution Architect Manager – Intelligent Cloud

Germany

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Cloud Solution Architect Manager – Intelligent Cloud

What joining the Microsoft Team means:

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else.  This is a  world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: 

Check out all of our products at: 

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.

Responsibilities

This CSA Manager role will directly manage a team of full-time CSAs that will cover Enterprise customers in their respective territory. This is an exciting role that will help fuel Azure Customer success through customer retention and growth.

Key responsibilities include:

  • Hire, on-board, develop, coach, mentor and evaluate CSA. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive
  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSA role clarity, account coverage, project assignment and effective cross-team collaboration
  • Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration
  • Ensure your team delivers high quality production deployments that are resilient and successful

  • Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights

Qualifications

Professional

Experience

  • 10+ years of experience in technical sales or consultative delivery
  • 10+ years of experience in people management
  • 7+ years of experience driving change management or technical adoption
  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers
  • Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills

Technical

  • Proven ability to map the customer’s needs to technical solutions
  • Strong technical understanding of Cloud Solutions
  • Ability to stay up to date on new/improved Azure scenarios and workloads
  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results
  • Demonstrated Technical leadership through prior technical coaching/leadership roles
  • Bachelor’s degree in Computer Science, Information Technology, Engineering or related field is preferred

Fluency in German is essential

Manufacturing industry experience is highly desirable

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Job Summary

Job number: 817010
Travel: 25-50%
Profession: Customer Success
Role type: People Manager
Employment type: Full-Time
Experience: Experienced professionals

Kundendienst/ Service

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