Customer Care Manager (f/m)


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Job-ID: 7004338581-010-1__1
Customer Care Manager (f/m)

Biologische Heilmittel Heel GmbH

Dr.-Reckeweg-Str. 2-4

76532 Baden-Baden


Tel: -

For our department International Customer Care at Heel Headquarters in Baden-Baden we are seeking to appoint a Customer Care Manager (f/m) The division International Customer Care strives to create value to our customers by ensuring and supporting duly implementation of agreed strategies as well as timely supply of products and services. In this role as Customer Care Manager you will contribute to the companys sustainable growth by acting as an interface between international customers (subsidiaries, distributors and/or other customers) and Heel internal stakeholders. Your tasks: Support of regions attributed, responsible for customer related matters at headquarters, providing help and advice to customers, ensuring customer satisfaction at all stages of the value chain Interface to internal stakeholders for new launches, regulatory changes, etc. Monitor and negotiate distribution agreements as well as other types of contracts for selected countries as defined Elaborate revenue and budget plans based on the outcome of discussions with designated customers for internal alignment and decision; contribute to the strategic planning as defined Monitor and report customers sales performance and implementation of agreed local activities (according to aligned marketing plans and agreed marketing support), conduct analyses and propose actions to the relevant stakeholders Evaluate country specific product portfolio in alignment with relevant stakeholders and drive implementation of decided measures as defined Problem solving and trouble shooting for customers Project management, elaborate recommendations for decision-making. Your profile:Successfully completed studies in the field of business administration or related education Minimum of 3 years working experience in a similar role, preferably in pharmaceutical or medical devices industry or similar Experience in interacting with independent business partners with a successful track record High experience in self-dependent, project management in an international field Fluency in English and Russian is a must, any other language would be an advantage Communicative, open-minded and analytical person, with a high level of intercultural competency Interest in working in a science-orientated, complex and challenging environment What we offer?We offer you a responsible and challenging field of activity in an international company with attractive and performance-related remuneration. With our multi-award-winning family-oriented and health-conscious employee benefits, we support you in advancing your career in every stage of life. Are you interested in this position? Then please send your full application indicating your salary expectations and stating the earliest possible start date. Heel is a pharmaceutical company that develops, manufactures and distributes medicines based on natural substances. The company is a pioneer in the field of scientific research in natural healthcare. In cooperation with academic institutions, Heel actively fosters the concept of integrative medicine aiming to improve patient care and health. More reasons to Biologische Heilmittel Heel GmbH Dr.-Reckeweg-Str. 2-4 76532 Baden-Baden / Deutschland

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