Customer Service Representative (m/f/d)

85356 Freising (Stadt), 85356 Freising
16.01.2020

Daten dieser Anzeige

Job-ID: 012019267
Customer Service Representative (m/f/d)

TEXAS INSTRUMENTS Deutschland GmbH

Germany

https://relaxx.center/r/9a72da47abf54ae3a93f564ecd238dd5?pid=121057&mpid=40449&prid=11797&tid=30

Eliminate barriers to achieving revenue plans by driving optimal backlog coverage, in close partnership with the customer, Business Unit F&O, and Field Sales Define and implement strategies to eliminate Backlog vs. Shipment variance and ESD vs. CRD gaps across accounts Gather customer supply chain intelligence; utilizing with Business Unit F&O to assist business forecasting and anticipate disruptions Ensure backlog coverage while validating backlog integrity Analyze backlog vs. shipment variance and CRD vs. ESD gaps to identify root causes; define and implement strategies to eliminate future variance and prevent gaps Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer's procurement methodologies Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site/program/device Understand customer's end business markets, utilizing this knowledge to assist business forecasting and anticipate disruptions Increase customer satisfaction by acting as a customer advocate within TI in support of supply chain scorecard metrics and initiatives Monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness Identify and implement process efficiency improvements to decrease Customer Operations workload

Customer Service Representative (m/f/d) - (190004GH) What You Will Gain From this Role: Ability to work in direct collaboration with distribution partners, strategic customers and Field Sales teams to eliminate revenue disruption and drive supply chain improvements A unique understanding of how TI transacts business with our Customers to allow orders and critical information to flow seamlessly Knowledge and exposure to various functions and business processes within TI including but not limited to Planning, Logistics, Receivables and Credits and Asset Management Business Summary: EMEA Sales Operations supports all facets of customer operational needs including Customer Operations, Asset Management, Enterprise Systems & Processes, Forecasting & Tools and Pricing Execution. The Customer Operations team is focused on eliminating barriers to achieving annual revenue plans by driving optimal backlog coverage and proactive order management. The Customer Operations role is responsible for working with distributors, customers, Business Units and Field Sales teams in order meet these objectives. Job Purpose: Eliminate barriers to achieving revenue plans by driving optimal backlog coverage, in close partnership with the customer, Business Unit F&O, and Field Sales Define and implement strategies to eliminate Backlog vs. Shipment variance and ESD vs. CRD gaps across accounts Gather customer supply chain intelligence; utilizing with Business Unit F&O to assist business forecasting and anticipate disruptions Primary Responsibilities: Ensure backlog coverage while validating backlog integrity Analyze backlog vs. shipment variance and CRD vs. ESD gaps to identify root causes; define and implement strategies to eliminate future variance and prevent gaps Build a strong business relationship with the supply chain community at each account, and develop an in depth knowledge of the customer's procurement methodologies Identify weaknesses in supply chain for each customer; determine and implement optimal supply chain solution for each site/program/device Understand customer's end business markets, utilizing this knowledge to assist business forecasting and anticipate disruptions Increase customer satisfaction by acting as a customer advocate within TI in support of supply chain scorecard metrics and initiatives Monitor and enforce TI terms and conditions including change order windows, forecast liability, and inventory freshness Identify and implement process efficiency improvements to decrease Customer Operations workload Knowledge/Skills/Experience/Education: Bachelor's Degree in Business Administration, Industrial Engineering, Supply Chain management, Finance, Accounting or other business related field Minimum 3 years' experience Finance & Operations preferred Preferred qualifications: Ability to establish strong relationships with key stakeholders critical to success, both internally and externally Strong verbal and written communication skills Ability to quickly ramp on new tools and processes  Demonstrated strong analytical and problem solving skills Ability to work in teams and collaborate effectively with people in different functions Ability to take the initiative and drive for results Strong time management skills that enable on-time project delivery Ability to work effectively in an interrupt-driven, fast-paced and rapidly changing environment Demonstrated ability to build strong, influential relationships THE COMPANY As a global semiconductor company operating in 35 countries, Texas Instruments (TI) is first and foremost a reflection of its people. From the TIer who unveiled the first working integrated circuit in 1958 to the more than 30,000 TIers around the world today who design, manufacture and sell analog and embedded processing chips, we are problem-solvers collaborating to change the world through technology. Put your talent to work with us - change the world, love your job! Our offer: Benefit from a competitive salary, yearly profit sharing*, flexible working hours, the ability to work from home and many additional benefits  Join an international work environment where your ideas count and where you can thrive in a diverse culture  Explore a world of opportunities for your personal development *dependent on company success APPLY NOW ! Texas Instruments Deutschland GmbH Haggertystraße 1 D - 85356 Freising TEXAS INSTRUMENTS Deutschland GmbH http://www.ti.com http://www.ti.com https://files.relaxx.center/kcenter-google-postings/kc-4718/logo_google.png 2020-03-15T12:56:53.905Z FULL_TIME EUR YEAR null 2020-01-15 Freising 85356 Haggertystraße 1 48.39778 11.77214

Finanz-/ Rechnungswesen/ Controlling

Transport/ Logistik/ Materialwirtschaft

Elektronik/ Elektrotechnik/ Feinmechanik

Angestellter/ Fachkraft

Vollzeit

85356 Freising (Stadt)

85356 Freising