Customer Service Representative (m/f/d)

64283 Darmstadt
29.06.2020

Daten dieser Anzeige

Job-ID: 015122260
Customer Service Representative (m/f/d)

AB Sciex Germany GmbH

Germany

https://danaher.wd1.myworkdayjobs.com/de-DE/SCIEXJobs/job/DEU---Darmstadt---AB-Sciex-Germany-GmbH/Customer-Service-Representative_R1114532-1/apply

Order handling Produces quotations and processes customer orders in line with company policy/guidelines. Co-ordinates deliveries with the customers and channel partners, liaises with internal departments (e.g. service, logistics, sales) and updates relevant business systems to ensure on-time deliveries and recognition of revenue. Coordinates complex deliveries to export destinations, including management of the letter of credit process. Responsible for processing customer returns of material and instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory. Customer invoicing management Ensures correct upload of invoices to internal and customer e-invoicing platforms, manages and controls the portals ensuring correct delivery of invoices to customers. Keeps the customer database updated to allow correct dispatching of invoices. Supports the introduction of invoicing automation in the company's ERP system. Responsible for independently managing investigation and resolution of IT, country regulation and fiscal related issues in cooperation with the company's tax accountant, AR and IT departments. Tenders Responsible for collation of information and accuracy of documentation to ensure timely response to public and private tenders and bids. Co-ordinates with internal departments (e.g. sales, support, service) to provide relevant information and input. Develop and maintain overall tender database for bidding/tender activities and their related reports, which include bidding price, documents released by government and all kinds of product and qualification related materials etc. Customer complaints Acts as a contact point for customers and ensures timely resolution of complaints and customer satisfaction. Updates relevant complaint system. Liaises with internal departments where necessary to resolve issues or feedback relevant information to ensure process improvements. Where necessary, arranges product returns and/or credits. Interactions Proactively partners with internal and external customers to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and efficiency. Customer Focus: listens and responds to customer needs Builds People, Teams & Organizations: builds and maintains good working relationships with peers and other functions; works collaboratively; maintains composure under pressure; treats others with respect and consideration; Leads through DBS: champions continuous improvement, has a problem-solving mentality and drives for results Charts the Course: supports vision and purpose; positively copes with change, prioritizes effectively, acts with speed and agility when new information emerges

SCIEX helps improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS has made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 50 years of innovation, we continue to redefine what is achievable in routine and complex analysis. We are seeking smart, team-oriented people who have purpose and are committed to  helping our customers get answers they can trust to better inform critical decisions. Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it's our people who have made us the industry leader. Our global and diverse environment stimulates new knowledge, new innovations and new perspectives that benefit scientists and customers far and wide. Starting a career with SCIEX means being on the cutting-edge of technology and knowing that your work makes a difference in millions of lives. We're united by Our Shared Purpose - Helping Realize Life's Potential - which directs how we live out every day to achieve our most ambitious goals. Come join our winning team. Visit us at www.sciex.com. To strengthen our team, we are looking for a Customer Service Representative (m/f/d) Location/Region: Darmstadt, Germany Reports to: Customer Service Team Leader Accountabilities Order handling Produces quotations and processes customer orders in line with company policy/guidelines. Co-ordinates deliveries with the customers and channel partners, liaises with internal departments (e.g. service, logistics, sales) and updates relevant business systems to ensure on-time deliveries and recognition of revenue. Coordinates complex deliveries to export destinations, including management of the letter of credit process. Responsible for processing customer returns of material and instruments and for the processes related to the acquisition, move, counting and disposal of the Company's demonstration inventory. Customer invoicing management Ensures correct upload of invoices to internal and customer e-invoicing platforms, manages and controls the portals ensuring correct delivery of invoices to customers. Keeps the customer database updated to allow correct dispatching of invoices. Supports the introduction of invoicing automation in the company's ERP system. Responsible for independently managing investigation and resolution of IT, country regulation and fiscal related issues in cooperation with the company's tax accountant, AR and IT departments. Tenders Responsible for collation of information and accuracy of documentation to ensure timely response to public and private tenders and bids. Co-ordinates with internal departments (e.g. sales, support, service) to provide relevant information and input. Develop and maintain overall tender database for bidding/tender activities and their related reports, which include bidding price, documents released by government and all kinds of product and qualification related materials etc. Customer complaints Acts as a contact point for customers and ensures timely resolution of complaints and customer satisfaction. Updates relevant complaint system. Liaises with internal departments where necessary to resolve issues or feedback relevant information to ensure process improvements. Where necessary, arranges product returns and/or credits. Interactions Proactively partners with internal and external customers to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and efficiency. Critical Competencies / Leadership Anchors: Customer Focus: listens and responds to customer needs Builds People, Teams & Organizations: builds and maintains good working relationships with peers and other functions; works collaboratively; maintains composure under pressure; treats others with respect and consideration; Leads through DBS: champions continuous improvement, has a problem-solving mentality and drives for results Charts the Course: supports vision and purpose; positively copes with change, prioritizes effectively, acts with speed and agility when new information emerges Requirements: University degree in Business Administration/Economics/Finance or similar Min 5 to 10 years' experience in administrative position, ideally finance (accounting, tax) or customer service in an international environment, ideally Life science or Medical Devices Experience in accounting or finance and willingness to work in customer service Experience with e-invoicing portals and processes XML technical experience Experience in implementing process improvements and process changes Knowledge of accounting, tax and related fields Understanding of Incoterms, trading terms, SOX compliance Experience with export documentation (e.g. letter of credits) Excellent proficiency in English and German language. Knowledge of additional European language is a plus (French, Italian, Spanish, Dutch) Good problem-solving and analytical skills Able to multitask in a fast-paced environment Knowledge in legal matters (contracts, tender management, signatories) and international invoicing / basics on VAT treatment + regulation Diversity & Inclusion Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here. Would you like to join our team? We are looking forward to receiving your application in English or German. Please use our online application form Apply Now Customer Service Representative General Certificate of Secondary Education Fremdsprachensekretär französisch Frankreich Sachbearbeiter Sachbearbeitung Vertriebsinnendienst Vertriebsassistent Vertriebssachbearbeiter Innendienst Verkaufssachbearbeiter Kundenservice Inbound Kundenbetreuer Auftragsbearbeitung Auftragssachbearbeitung Angebotserstellung telefonische Kundenberatung Kundenberater Back Office BackOffice Customer-Service Customer-Relationship-Management CRM Kundendienst Kaufmann Kauffrau Groß-und Außenhandel Industriekaufmann Industriekauffrau Pharma Medizintechnik Labortechnik AB SCIEX Germany GmbH 64293 Darmstadt Hessen ax93710by

Marketing/ Werbung/ PR

Finanz-/ Rechnungswesen/ Controlling

Rechts- & Steuerwesen

Maschinen-/ Anlagenbau

Medizintechnik/ Optik

Angestellter/ Fachkraft

Vollzeit

64283 Darmstadt