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Customer Success Consultant/Manager DACH (m/f/x)
Aktualität: 25.07.2021


25.07.2021, via 3C - Career Consulting Company GmbH
Customer Success Consultant/Manager DACH (m/f/x)
Assume revenue responsibility for a mixture of both Corporate & Enterprise customers with a focus on the DACH region. You will understand their businesses to achieve quarterly and annual renewal and expansion targets. Define and execute your strategy for maturing and expanding customer accounts by establishing and managing relationships with senior executives at some of the world's largest enterprises. See a problem, solve a problem. Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve, scale and improve our customer's experience. Develop a strong knowledge of the entire suite of our clients solutions. Help to build, define, and architect the experience management category, and champion it to the world as one of the fastest growing segments in the experience economy.
Bachelor's degree ideally in science, technology, engineering, commerce, business or a related field. 3 - 6 years experience in a combination of consulting, strategy, operations, product management or an equivalent field. Prior experience in management consulting or an advisory role in a related industry is preferred. Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end. This position is expected to utilize data and metrics to communicate strategy to internal stakeholders and external clients. Entrepreneurial spirit with a high tolerance for ambiguity and complexity. Ability to be efficient with limited resources, to understand business needs and to communicate and present to Senior Management effectively. Ability to consider implications beyond individual customers, thinking holistically about the industry and our clients partnership with the customer business, and anticipating needs for increasing product performance and utility for customers.