Customer Success Manager


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Customer Success Manager


Job Requisition ID #


Position Overview 
As a CSM you will be the primary point of contact for Autodesk teams and key customer sponsors, with regards to the customer’s success plan. You
will provide support and services to maximize our customers’ return on
investment in their Autodesk solutions. You will utilize your combination of industry knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate more quickly to gain an advantage in the marketplace. This is an exciting opportunity to unequivocally influence customers’ and Autodesk’s future success.


  • Lead and own all post-sales activity as it pertains to the Customer Success Plan (CSP), in order to create recognizable business value for Autodesk’s top customers
  • You will build positive relationships, demonstrate product knowledge, plan and execute on the CSP to ensure broad adoption of Autodesk solutions
  • Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers’ investment within the shortest timeframe
  • Be the customer’s voice and provide feedback to internal teams on how we can better serve our customers
  • Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services
  • Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO) , becoming a trusted advisor to the customer
  • Able to travel up to 40%

Minimum Qualifications

  • German and English fluency is a must
  • Background or working experience in manufacturing or automotive industry (highly desired)
  • Bachelor’s degree or equivalent work experience and education
  • You have 5+ years in sales, service delivery, or customer success management experience
  • You have a strong sense of ownership with a bias for action and willingness to role up your sleeves
  • You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
  • You thrive in developing deep customer relationships and managing assigned
  • accounts to result in continued revenue generation and high levels of customer satisfaction
  • You have excellent communication and presentation skills

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Job Info

  • Type: Full time
  • Location: EMEA - Germany - Munich - Aidenbachstr, Germany - Remote

IT/ EDV Hardware & Netzwerke

IT/ Softwareentwicklung

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