Customer Success Senior Business Partner m/w/d - Germany

München
24.11.2020

Daten dieser Anzeige

Customer Success Senior Business Partner m/w/d - Germany

Germany

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Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do. We call it #AnaplanLOVE

At Anaplan these words come to life by making employees feel empowered and inspired.

Building a strong culture around company values is an ongoing journey

that will continue to be the core of our existence.

Customer success:

Customer Success Senior Business Partner

Anaplan is changing the way companies plan and this isn’t Customer Success as usual. We’re looking for team members who can’t sit still and are always thinking about improving the customer and partner experience. Do you enjoy diving into issues and solving problems? Do you pay attention to details yet able to communicate at a high level? Do you enjoy knowing that your work has significantly improved your client’s life?

Do you have the personality, the detailed approach, and the skills to align internal, external and partner organizations through the customer journey?

If so, this job is for you.

Responsibilities:

As a Customer Success Business Partner, you are primarily responsible for the successful deployment, user adoption and on-going health of our customers and their Anaplan solutions. Acting as a key contact for customers, you will work alongside our Partners and Professional Services team to ensure that the customer is trained, has a successful implementation as well as handle their ongoing health and adoption to ensure Anaplan is delivering high return on investment. As the primary customer contact for any platform challenges, you will handle critical issues and ensure customer happiness.

  • Mediate to resolve all technical/platform issues with existing implementation Partners and internal support teams.
  • Work alongside our Partners and Professional Services team to ensure implementation success and service quality exceeds customer expectations.
  • Proactively monitor customer end user adoption and sponsorship; build action plans to remedy if needed.
  • Be the primary Anaplan point of contact post-sale and conduit to Anaplan Product, Support, Community & Sales as well as our partner network.
  • Onboarding of customers alongside partners
  • Lead a portfolio of up to 15 customers
  • Run regular scheduled customer check-ins
  • Handle issue customer concern
  • Assist with Community engagement
  • Share and assist with model building standard methodologies
  • Ensure proactive ticket deflection
  • Walkthrough features and functions after releases
  • Support and Collaborate with Anaplan partners
  • Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives
  • Expand accounts and adoption with assigned customers
  • Promote and support engagement with Anaplan through community usage, user groups, event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups)

Essential skills:

  • Proven understanding of budgeting, planning, forecasting processes – Enterprise Performance Management
  • Strong project and program management experience
  • Customer first mentality
  • Proactive demeanor
  • Ability to react with vitality, and remain calm under pressure
  • Ability to multi-task and prioritize
  • Run your own business mentality & drive
  • Strong troubleshooting and problem-solving skills
  • Curiosity
  • Account management or client services background
  • Adapts well to change and flexible
  • Strong interpersonal skills with the ability to communicate at all levels and translate technical info to all
  • Lead and support your own book of business
  • Able to use technology to handle their customer portfolio
  • Model building, forecasting and other applicable experience
  • Planning and modeling experience a plus
  • Technical interest and bias

What we offer:

  • An exciting, progressive career with a company that values diversity, flexibility and understands the need for a good work/life balance.
  • Best-in-class salaries combined with generous bonuses, equity and a variety of comprehensive bene
  • Regular agile meetups, events and hackathons (both attending and hosting!)
  • Flexible working, catered lunches, a fully stocked kitchen and plenty of parties & events
  • A range of sports, health and wellbeing initiatives
  • 3 days of paid leave every year to help support the charity or cause of your choice.

This role is an immediate full-time position. If you’re ready to change things and tackle unique problems that no one is solving in the tech space yet, keep reading.

Do you align with Anaplan’s Values?

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mould, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time.

With 1400+ customers and 175+ partners globally, Anaplan’s platform is solving some of the most sophisticated challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.

Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan.

Get to know more about working at Anaplan by checking out our social channels.

Facebook

Twitter

Instagram

YouTube

Our diversity and inclusion commitment

Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

Our story

Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential & build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. We have architected the only platform that will take the time from planning to decision down to zero.

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems.
Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide, and convert constant change to your environment.

See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business. Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan. Get to know more about working at Anaplan by checking out our social channels.

**FacebookTwitterInstagramYouTube**

Can’t find the perfect role for you? New opportunities are opening up daily:

COVID-19 Update

Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.

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