Director IT (m/f/d)


Daten dieser Anzeige

Director IT (m/f/d)


As of now, we are looking to recruit a highly motivated and experienced Director of IT (m/f/d) for Hamburg.

Our employees in different offices across Europe are all using state of the art hardware and software which is being maintained and managed by our IT Team. The responsibilities start with the foundation of the hardware and software for our employees all the way to operating our company updates live video stream into all locations.

What are your responsibilities:

  • Leading multiple teams (~30 people) which are covering the following topics:

  • Communication - Slack, G Suite, Phones, Zoom Rooms, Video Streaming
  • Software/Services - MDM, Okta, Workato, Atlassian Suite (Jira, Confluence), …
  • User Devices - macOS and Windows management
  • Network - Hard- and Software for OSI Layer 1 - 3 in all offices
  • Helpdesk - 1st and 2nd level support for all IT problems

  • You will continue building up a strong team by recruiting the right people as well as mentoring and coaching the current team
  • You work independently and are responsible for the continuous functional and personal development of the team members (e.g. through regular feedback talks) as well as the expansion of your teams
  • Enable all employees to deliver the best possible results by providing and maintaining the necessary IT tools and assets
  • Create a polished work experience for all our employees
  • Define and implement a high-security standard with our security department
  • Ensure a service-oriented servicedesk for all IT inquiries
  • Build and maintain a smooth network infrastructure for all offices
  • Guide local IT staff as they perform troubleshooting and maintenance tasks on the cloud infrastructure, Macs, and other devices
  • Budget planning and execution
  • Select and coordinate external contractors

This is what we are looking for:

  • Strong people management skills and multiple years of experience in disciplinary and technical leadership of employees
  • Excellent interpersonal skills and the ability to communicate with teams across the entire organization
  • Persuasiveness as well as experience in managing different/strong stakeholders
  • The ability to proactively drive a change process
  • Several years of relevant professional experience in dealing with complex IT landscapes and transformation scenarios
  • Ability to identify challenges directly, combined with problem solving attitude
  • Experience in IT service management
  • Degree in Computer Science or similar background
  • Fluent proficiency in English
  • nice to have: ITIL certification

You are a perfect fit if your team is the center of your attention. Through your previous experience, empathy and instinct you constantly develop your team further. You are a sympathetic listener and are willing to help your team to self-organize. Your self-concept is that of a “servant leader”, you lead farsighted and always strike the right chord.

Diversity and inclusion:

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

Move like you

At FREE NOW we have colleagues from over 65 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.

Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidized gym membership. Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects. Need a lift? Check out our language classes and internal peer-to-peer trainings.

More Benefits? � Monthly budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos, and many more!


The FREE NOW Group is the multi service mobility joint venture from Daimler and BMW. It consists of the services FREE NOW (9 European markets), Beat (5 Latin American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets). Summed up, those services currently attract 41 million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in Latin America. In total, more than 2.200 employees in around 35 offices work for the services of the FREE NOW Group, which is led by CEO Marc Berg.

Kundendienst/ Service

IT/ Software

Bereichs-/ Abteilungs-/ Gruppenleitung