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Jobs in Hardwareentwicklung und Embedded Systems in Mainz

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End User Services Engineer (f/m/d)
Tübingen, Wiesbaden, Amsterdam (Niederlande), Ottignies-Louvain-la-Neuve (Belgien)
Aktualität: 29.05.2024


29.05.2024, CureVac Corporate Services GmbH
Tübingen, Wiesbaden, Amsterdam (Niederlande), Ottignies-Louvain-la-Neuve (Belgien)
End User Services Engineer (f/m/d)
Lead the process to understand, plan, and implement solutions for end user devices and services​ Work as part of a team focused on defining and implementing technical requirements and solutions to address CureVac goals and objectives by enabling end users to work with digital products and services​ Provide technical assistance and troubleshooting for end user devices, applications, and network connectivity​ Develop practices and processes to efficiently install, configure, and maintain hardware, software, and peripherals for end users​ Seek balance between user experience, governance, and operational efficiency to deliver high quality solutions for the company Document and update IT processes, procedures, and knowledge base​ Collaborate with senior engineers and vendors to find solutions for complex issues
University degree in computer science, information systems or related field or an equivalent qualification Excellent communication skills, hands-on experience in customer service, and problem-solving attitude Deep knowledge of end user services, desktop support or IT helpdesk​ Expertise in Windows, Office 365, Active Directory, and Intune​ Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are preferred​ Ability to work independently and as part of a team​ Fluency in English, intermediate German skills