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Manager / Teamlead (f/m/d) IT Service Operations
Tübingen bei Stuttgart
Aktualität: 20.04.2024
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20.04.2024, CureVac Corporate Services GmbH
Tübingen bei Stuttgart
Manager / Teamlead (f/m/d) IT Service Operations
Define and manage the operational support roles for workplace services
Lead, coach and develop direct reports, and oversee contract resources
Identify, monitor, publish, and manage goals and measurements to show improvements to workplace operations
Collaborate with service providers to define and manage service operations efficiently across teams
Act as a process owner and operate service management processes
Ensure processes are in place to escalate and drive resolution for issues
Partner with functional areas to support employees - including other IT teams, facilities, and HR
Responsibility for lifecycle management (acquisition, setup, deployment, repair, collection and retirement) of digital workplace hardware and software
Observe new technology trends that should be brought into the workplace operations team to improve business processes
Consolidate operations capabilities in complex enterprise organizations to improve efficiency
Delivery of hybrid working excellence to improve customer and user experiences
University degree in computer science, information systems, business administration, a related field or an equivalent qualification
Proven track record in IT or business/industry, including project execution
First experience in a leadership role is beneficial
Strong business acumen, including industry- and domain-specific knowledge of the enterprise and its business units
Deep understanding of current and emerging application and cloud technologies and practices, and how other enterprises are employing them
Self-starter who self-assesses and solicits feedback from others to improve their performance
Fluency in English, intermediate German skills
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