Merchant Service Manager (m/f/x) Division Payment & Risk

85609 Aschheim, 80331 München
05.11.2018

Daten dieser Anzeige

Job-ID: 009032239
Merchant Service Manager (m/f/x) Division Payment & Risk

Wirecard Acceptance Technologies GmbH

Germany

https://jobs.wirecard.com/jobs/wirecard/wirecard/anzeige.php?anz_id=456

Ownership and Quality control of Support Services Create, improve and maintain service related processes Assist and guide Support Engineers (Level 1,2,3) in communication and resolution of tickets Help maintain the Support Service Catalog Business report setup and maintenance including possible KPI´s for merchant support department Structure and maintain Support system and processes with consideration of Operational and Service level agreements Interface between all departments Coordinate Incident communication to internal parties Take over any Notification / Maintenance communication to external parties

Merchant Service Manager (m/f/x) Division Payment & Risk The company Become a part of Wirecard Would you like to work for an international FinTech company and play an active role in shaping the future of payment? In that case, we look forward to you joining our team as we are constantly on the lookout for dedicated, talented people who share our vision. As a software and IT service provider listed on the DAX of the Deutsche Börse, Wirecard AG, based in Aschheim near Munich, is one of the globally leading independent providers of outsourcing and white label solutions for payment innovations. Wirecard Technologies GmbH combines the technology of our products and solutions. Wirecard Technologies GmbH's team members develop and promote our software of the future, to meet the needs of paying customers worldwide, to fulfill our product lines and to develop the IT infrastructure. To strengthen our team in Aschheim/Munich we are seeking to recruit a Merchant Service Manager (m/f/x) Division Payment & Risk Your Duties Ownership and Quality control of Support Services Create, improve and maintain service related processes Assist and guide Support Engineers (Tier 1,2,3) in communication and resolution of tickets Help maintain the Support Service Catalog Business report setup and maintenance including possible KPI´s for merchant support department Structure and maintain Support system and processes with consideration of Operational and Service level agreements Interface between all departments Coordinate Incident communication to internal parties Take over any Notification / Maintenance communication to external parties Your profile Bachelor's degree (or equivalent) in Computer Science, Information Systems or a related field Minimum 3 years of experience as Service Manager (m/f/x) Service and customer oriented mind set Excellent communications skills Excellent process understanding Good technical understanding Optional any ITIL or COBIT certification; any Prince2 or PMP certification Excellent command of spoken and written English - desirably German as well What we offer Challenging and diverse tasks with scope for introducing your own ideas and experience An excellent working atmosphere in a highly-motivated and successful team with an international company culture Further professional and personal development at one of the world's leading providers of payment processing An attractive salary as well as long-term prospects and a chance for promotion in a successful company that is growing strongly A modern workplace with additional company benefits such as a canteen, fitness area, incentives and staff events Your application Become part of our success story. Become part of a highly qualified team, united by a vision: to make payment happen. Have we awakened your interest? If so please use our short online form to send us your application. Wirecard Acceptance Technologies GmbH Mrs. Julia Kagermeier Human Resources Manager Phone: +49 / 89 / 4424-191719 Einsteinring 35 85609 Aschheim APPLY NOW  > www.wirecard.com         

Projekt- und Produktmanagement/ Qualitätsmanagement

IT/ Softwareentwicklung

Kundendienst/ Service

IT/ Software

Angestellter/ Fachkraft

Vollzeit

85609 Aschheim

80331 München