Service Manager - Service Supplier & Integration (m/f/d)

42275 Wuppertal
11.08.2020

Daten dieser Anzeige

Job-ID: 016011282
Service Manager - Service Supplier & Integration (m/f/d)

Vorwerk Services GmbH

Germany

https://www.career-vorwerkgroups.com/Service-Manager-Supplier-Integration-eng-f5669.html?agid=47

Responsible for the takeover of a set of new or changed IT services, which are designed and built by internal peer organizations and/or external service providers into a stable mode of operation ensuring minimal risk and/or negative impact to the supported business services on a global level ("Service Introduction") Responsible to deliver a subset of IT services to the agreed quality and cost over one or more internal and/or external supplier teams. Therefore, the Service Manager Manages and steers the service quality and cost ensuring services are delivered in line with the service design and defined SLA Supervise and enforce the end to end use and performance of At least One of the following ITIL processes across all Global Infrastructure suppliers: Supplier Management Service Catalogue Management Major & Incident Management Service Validation and Testing Responsible, on behalf of the Lead Service Supplier &, for the process design, implementation, process compliance and continuous improvement of the above mentioned processes in alignment with other process owners and affected service managers to drive quality of service operations across all suppliers Establish, execute, review and adapt Process KPIs measuring the process outputs as well as the process capability and performance Conduct regularly process auditing based on a reasonable amount of samples and based on findings initiates process (re-)trainings or other improvement measures in close collaboration with the Lead Service Supplier & Integration and Service Managers

At Vorwerk, you can. Welcome to Vorwerk - as a Service Manager - Service Supplier & Integration (m/f/d) ABOUT US: Life is full of contradictions. We prove that these can be perfectly united, not only with our innovative products, but also with exciting opportunities for experienced professionals. If you are a forward-thinker and strategist who wants to make things happen, we offer you the space to pursue your ideas. Shape the future of Vorwerk with us. We are an international and dynamic group that operates successfully in many markets. We offer a pleasant working environment within a motivated team, coupled with both professional and personal development. Moreover, we advocate occupational health management and the reconciliation of work and family life. We give our employees the freedom they need to creatively shape the future of the Vorwerk Group together with us. More @ vorwerk.com JOB RESPONSIBILITIES: Responsible for the takeover of a set of new or changed IT services, which are designed and built by internal peer organizations and/or external service providers into a stable mode of operation ensuring minimal risk and/or negative impact to the supported business services on a global level ("Service Introduction") Responsible to deliver a subset of IT services to the agreed quality and cost over one or more internal and/or external supplier teams. Therefore, the Service Manager manages and steers the service quality and cost ensuring services are delivered in line with the service design and defined SLA Supervise and enforce the end to end use and performance of at least one of the following ITIL processes across all Global Infrastructure suppliers: Supplier Management Service Catalogue Management Major & Incident Management Service Validation and Testing Responsible, on behalf of the Lead Service Supplier &, for the process design, implementation, process compliance and continuous improvement of the above mentioned processes in alignment with other process owners and affected service managers to drive quality of service operations across all suppliers Establish, execute, review and adapt Process KPIs measuring the process outputs as well as the process capability and performance Conduct regularly process auditing based on a reasonable amount of samples and based on findings initiates process (re-)trainings or other improvement measures in close collaboration with the Lead Service Supplier & Integration and Service Managers REQUIREMENTS: Know-How Successfully completed university degree in Computer Science, Engineering, or other equivalent technical disciplines At least 3 years' experience as service manager providing IT services Knowledge of service management frameworks (e.g. ITIL, CobiT) - ideally ITIL® foundation certified Experience in the management of external/internal Suppliers Understanding of IT Technologies Fluent German and English language, French or Italian might be a plus Behavioral Competencies Good communication, facilitation and negotiation skills Structured working mode Good analytical skills Escalation Management Desirable: Intercultural competencies with experience in international collaboration CAREER AT VORWERK OTHER JOBS APPLY ONLINE CONTACT: Vorwerk Services GmbH Dieter Degner Mühlenweg 17-37 42270 Wuppertal +49 202 564 1251 www.vorwerk.com

IT/ Softwareentwicklung

Kundendienst/ Service

Groß-/ Einzelhandel

Angestellter/ Fachkraft

Vollzeit

42275 Wuppertal