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Software AG


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Cloud Operations Manager (f/m/d) Cumulocity IoT
Aktualität: 21.01.2022


21.01.2022, Software AG
Cloud Operations Manager (f/m/d) Cumulocity IoT
Responsibility for a team which is operating our 50+ cloud instances 24/7 ensure IT governance processes are followed and business requirements are met steer overall operation and maintenance of the systems, including related support service and outsourced services define and maintain service catalogues ensure all operational documentation is created and kept up to date implement and maintain required security certifications like ISO27001 and SOC2 Line management of a globally distributed team of currently 20 DevOps engineers Continuously improve tools and processes to operate Cumulocity IoT in hyperscaler environments like AWS, Azure, and Alibaba Own operational lifecycle of hosted Cumulocity IoT platforms and its components (installation, upgrades, troubleshooting, monitoring, logging, alerting) Collaborate with customers and product management to incorporate customer requests and use cases in the evolution of the platform operations Ensure good and intense collaboration between different teams like development, sales, logistics, and support Cooperate with a distributed team of system owners for the different products in Software AG Stay on top with the latest developments in cloud operations, technologies and methodologies
You are an experienced line manager for distributed, agile, multi-cultural teams with several years of experience in operations of large complex software landscapes. You should have some hands-on experience in Cloud Infrastructure platforms like AWS, Azure, or Alibaba, ideally with some experience with IoT and cloud deployments. Required: BS/MS degree in Computer Science or Engineering Firm understanding of cloud infrastructure (SaaS and PaaS) and Data Center technologies At least 5 years of experience in leading and managing a globally distributed team At least 5 years of experience in IT project with an operations focus (e.g. migration projects), ideally in a management role Proven experience with operations of large complex IT landscapes Experience with Agile/Scrum methods Highly desirable: Solid understanding of the ITIL framework Technical understanding of used technologies like Linux, Kubernetes, Terraforming, Helm, Network, Java, MongoDB Key Competencies: Fluent communication in English, German is a plus Effectively communicate and influence both technical and non-technical stakeholders and customers in a global, distributed environment Confident in customer interaction Sense of personal ownership and accountability, managing stakeholders and teams, deliver according to schedules Leadership attitude, decision-maker, ability to prioritize tasks Growth mindset with a learning attitude Fact-based work style Ability to deliver consistent results also under heavy load