VMware Pivotal Labs Delivery Lead


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VMware Pivotal Labs Delivery Lead



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Job Description


Ready to build? So are we. Come join VMware’s new exciting Modern Applications Business Unit (MAPBU) team, made up of products and services under the Tanzu portfolio to help customers build, run, and manage their most important applications. To learn more about Tanzu watch this video. #TeamTanzu


You have a strong passion for leading teams to deliver world-class customer outcomes. You have previous people management experience with proven ability to motivate and coach diverse teams to optimize performance. You have the ability to manage change effectively. You are a problem solver and the thought of collaborating with a team to help organizations transform to meet the challenges of tomorrow excites you. You are an expert negotiator, enjoy working with other people, and are motivated by creating “lightbulb” moments for the people you work with.


Recruit, manage, and develop an amazing team of consultants while helping to shape thought leadership in our industry. Support VMware Pivotal Labs client engagements by providing hands-on delivery leadership through a world-class Agile and Lean consultancy and software delivery.  Drive great customer experiences and contribute to the operations of a responsible, and profitable consultancy practice. 

Key Responsibilities

The amount of time you spend on any of the following responsibilities may change depending on the needs of the business.

People Management

Define and monitor progress on employee development plans and goals for 5 - 10 direct reports (including establishing and tracking goals, encouraging professional development opportunities and holding regular career conversations)  

Actively involved in discussions and decisions on performance management, talent reviews, compensation and equity recommendations, promotions and more.

Regularly collect and synthesise feedback from and about your reports to help identify strengths and opportunities for growth of team members, and advocate for their success

Continuously improve career development plans and career ladders with management peers, and other colleagues within the business. 

Support leadership in planning for growth in new locations, new skill sets and/or roles

Partner with recruitment on hiring pipelines, both managing candidates and continuously improving the interview processes and candidate experience

Participate in annual headcount planning, and collaborate with finance and recruiting partners on recruiting activities

Ensure client billing, expenses and vacation are accurate for your reports

Lead or participate in internal projects around improving people and practice processes

Play a positive role in managing team and project health on client and internal engagements

Engagement success

Run client-facing workshops on our core practices (XP, User Experience Design, Product Management and more)

Potentially join client engagements for short-lived work, vacation or sick cover

Continuously drive improvement within teams to increase the customer experience, drive further adoption of VMware technology and grow the VMware Pivotal Labs business

Overall responsibility for the quality of the practitioners alongside their readiness of client engagements

Collaborate with Delivery Leaders to ensure successful client engagements

Delivery Management

Work closely with account teams to support sales activities and recommend the use of VMware Pivotal Labs services for key clients

Work to expand or extend existing engagements in partnership with VMware Pivotal Labs Sales colleagues.

Be accountable for managing team and project health on client engagements

Advise clients on the development of program-level practice strategies of our larger, transformational clients

Advise and support client engagements on complex consulting or practice-based situations, occasionally being more hands-on to support engagements

Support the business in staffing client engagements, making recommendations of staff, and discussing with those selected about upcoming engagements

Sponsor client engagements, ensuring engagement success and customer satisfaction

Collaborate with Program Managers and finance to ensure forecasts, project spend, and invoices are accurate for your projects

Handle client escalations in a collaborative and empathetic way

Experience / Skills 

3+ years of management experience with 5+ years of consulting experience

OR 8+ years of consulting experience with success in mentoring and leading project teams

Ability to motivate, grow and lead consultants at various stages of their career across practices

Excellent communication, active listening and organization skills

Ability to balance a variety of tasks

Comfort in holding team members accountable for achieving their goals 

Strong sense of self awareness, can relate well, learn quickly and adapt to changes while remaining calm under pressure 

Our Values

EPIC2 values:






Our Principles

Empower Teams - Diverse teams with shared context, psychological safety, and decision-making authority move faster.

Start Simple - Learn just enough to begin and let the work inform the direction.

Embrace Change - Expect change and turn it into opportunity.

Deliver Early and Often - Ship value to users and measure impact to lower risk.

Improve Continuously - We are always learning and humbled by what we don’t know.

Contribute to Open Source Communities - Share our time, tools, and methodologies to maximize our impact.

This position is eligible for JoinTeamTanzu referral campaign

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:  VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ​

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