Dornier Seawings GmbH

Follow-up on market & industry trends, producing reliable, accurate reports for the sales organization as a tool to steer business and internal stakeholders Continuously monitor competitors, providing key information to set the sales and support strategy Develop new logistic and infrastructure solutions for customers Process, review and lead all incoming customer requests and keep all databases updated Proactively forecast and foresee potential operational disruptions, issues or impacts to the customers and perform risk analysis in order to define solutions for each customer Lead the preparation of documentation and agreements (Tenders, MoUs, LOIs, Sales and Service Contracts, Agent, Dealership and Finder Agreements, etc.) Prepare and share with the direct hierarchy accurate and up-to-date metrics/KPIs for business, customer and market steering Work in close connection to all internal departments, acting as a role model for teamwork, following-up customer operations, supporting and bridging it to the internal organization, continuously seeking for customer satisfaction and on-time respond. Act internally as «the voice of the customer» Evaluate, prepare and participate in customer visits and events worldwide and in-house, as required Propose new marketing ideas, concepts, while working together with the marketing area to develop and implement such activities and initiatives Follow all internal processes as set by the organization, in due compliance, towards the policies and rules in place Work with remarkable discipline and ethics, being the example in organizational support, as per the company's global strategy, vision and mission