Leadership: Ensure team stability and cohesion, provide direction and manage a team of 8 employees fostering a culture of excellence and customer focus. Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey and address any challenges proactively. Coordination : Support Oracle deployment, Standardize and align service commitments across the German organization Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.