Teamleader Customer Service (m/f/x) Energy Solutions
13.06.2025
Exide Technologies GmbH
Büdingen
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Teamleader Customer Service (m/f/x) Energy Solutions
Büdingen
Aktualität: 13.06.2025
Anzeigeninhalt:
13.06.2025, Exide Technologies GmbH
Büdingen
Teamleader Customer Service (m/f/x) Energy Solutions
Aufgaben:
Leadership: Ensure team stability and cohesion, provide direction and manage a team of 8 employees fostering a culture of excellence and customer focus.
Collaboration: Work closely with Sales, Order Management, Plant, and Logistic teams to ensure a seamless customer journey and address any challenges proactively.
Coordination : Support Oracle deployment, Standardize and align service commitments across the German organization
Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to assess team performance, customer health, and overall success.
Qualifikationen:
Proven experience in leading, motivating and developing a Customer Service team
Ability to translate insights into actionable strategies
Grit and High Standards. High degree of initiative
Uphold a high-performance bar, foster accountability, and lead by example with perseverance to achieve ambitious growth goals.
Proficient written and spoken german and english skills
University degree in Business Administration or a completed commercial apprenticeship with several years of job experience
Approx. 3-5 years of experience in a comparable position
Berufsfeld
Standorte